Emotional intelligence (EQ) is often primarily considered from the perspective of the individual and their capacity for self-awareness and self-regulation. We take the topic deeper to look at the EQ benefits of Social Awareness and Relational Development for the workplace. It is from these latter two areas of the Goleman framework where significant benefits are derived for you and those you work with.

In the past conflict in the workplace was to be dealt with through avoidance, with the goal being peace at all cost. This led to stagnant teams where hidden issues caused failure. Today teams need to see the value of passion towards jointly confronting the issues. In this workshop we will focus on culture, self-awareness, communication and forgiveness all towards increasing your teams trust, innovation and productivity for your organization.

We will start with a look at the Transtheoretical Model of Change Behavior to understand the “why” of our behavior when faced with change. Then we’ll use elements of emotional intelligence, psychological safety, understanding conflict in a positive light and care for one another to build a workplace culture that helps each member of the team safely navigate periods of significant change in the workplace.

The demands of the workplace and our lives apart from work have ever increased in quantity and complexity, some due to our decisions and some due to the efficiencies expected with the use of new technologies. The result can be a workforce that has become exhausted, disengaged and unproductive. We will examine the different forms and signs of burnout, as well as the personal and relational factors that lead to resilience. The participant will develop a personal plan to reduce burnout and enhance resiliency in their personal lives and their workplace that will lead to better health, productivity and a sense of enjoyment for work and life.

Trust is a conviction that requires repeated positive experience. It forms the basis of our relationships, personal and in the workplace. High performing teams require high trust. We will look at a number of elements that can be encouraged for a work team to build trust, with a focus on a culture of psychological safety and what each member of the team can do to enhance their environment.

Healthy teams are built of healthy team members, and built and maintained by those same team members. We will look at the six pillars of self-care, and four ways in which we as a team member can care for the other members of our team. We will also give special focus to workplace experienced grief that may come as a result of changes required by the organization. The ultimate goal is for every team member as an individual and the team as a whole to achieve a state of resilience that helps to carry them through the challenges they will naturally face at their place of work.

Communication is a two-way street that requires attention, care and work to see that it takes place effectively and keeps our relationships positive. We will look at the stages of communication and a number of elements that enhance effectiveness and trust. We will also discuss how to address mis-understandings and conflict in a healthy manner to avoid damage and move forward as members of the same team. The emphasis will be on our personal part that needs to be played, taking the high road, providing the benefit of the doubt and forgiveness so that your team stays productive and relationally healthy.

Just as our own health requires attention to avoid premature decline, so to do our relationships, and none more so than those that exist at our place of work. Much has been written on the subject of healthy teams. The CHR has reviewed the latest research from numerous business schools to compile a list of subjects that teams should address along with the latest thinking regarding how to best address both the negative and constructive elements for building and maintaining a high-performance and fulfilling place of work. We will review elements of trust, psychological safety, communication, conflict, emotional intelligence, care for one another, alignment of purpose, and resilience, all with the intent of helping your workplace be one that is desired and high-performing.

Take the opportunity to contact the CHR as we would be happy to discuss researching and building a workshop resource that is customized to your specific team’s relationship needs.

Each generation views the world through different lenses, which impacts their values, the way they view work and family, and their preferred means of communication. Without intentionality, these differences can cause the generational gap to widen, strain workplace relationships, and drop productivity. We not only bring a deeper understanding of each generation but also practical strategies for bridging the generational gaps within the workplace.

Click here to check out some of our work on intergenerational communication and to book a workshop